Careers

Combining the spirit of achievement with human and social values has always been a priority at SciCan. Add to this our proven track record of innovation, high quality and dependability, and you’ll find a powerful combination that has ensured our growth as a company. We maintain our position as a leader in the health care industry by using a management structure that balances trusting relationships with a creative, dynamic environment.

Being a member of the SciCan family means taking an interest in exploring new paths and using your leadership and strategic planning skills. If you thrive in an exciting, active environment and value quality of life as much as quality of work, we’d like to hear from you. Feel free to send us your resume to hr@scican.com if you’re interested in pursuing an opportunity with SciCan in the future.

Available Positions:

Bench/Field Technician

Job Summary

This position is responsible for providing technical support to SciCan Medical and Dental customers. General responsibilities include (but are not limited to); repair customer units, provide phone/email support, support installations, perform preventative maintenance, provide repair estimates, participate in technical discussions, and deliver training as required.

Core Competencies:

  • Customer focused: dedicated to meeting customer expectations and requirements
  • Ability to troubleshoot: analyze and apply logic to solve difficult problems with effective solutions
  • Communication: able to clearly articulate technical information to internal and external customers
  • Teamwork: able to work effectively in a team environment
  • Technical learning: able to learn new skills and knowledge quickly
  • Focused on development and continuous learning
  • Accountability and dependability
  • Decision making and judgment
  • Ability to plan and organize daily schedule and workload appropriately

Job Duties & Responsibilities:

  • Install, troubleshoot, repair and maintain SciCan equipment
  • Provide phone support to customers and maintain customer satisfaction
  • Build strong relationships with customers, provide world class support
  • Provide feedback to R&D, sales team, other departments as required
  • Demonstrate a sense of urgency in the resolution of customer issues
  • Document service actions by completing reports, logs, and forms
  • Learn new products and cross train effectively within the department
  • Deliver training to dealer technicians and others as required
  • Comply with SciCan’s safety policies and hospitals’ safety policies
  • Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc. and adhere to them when performing service on SciCan’s products
  • Report technical issues and provide input into their resolution
  • Attend technical and other training sessions at SciCan and at Suppliers’ premises
  • Comply with SciCan’s policies and procedures

Requirements:

  • Electronics Engineering Technician Diploma/Computer Discipline; or equivalent work experience
  • Minimum 3 years of related work experience in a technology repair setting
  • Ability to read schematics and technical drawings
  • Experience in the use of all associated test equipment, including multimeters
  • Soldering skills
  • Strong oral and written communication skills
  • Ability to work well in a team setting and to build both internal and external relationships
  • A high level of attention to detail and a commitment to accuracy
  • Strong knowledge of computers and related software, including Microsoft Office
  • Valid driver’s license
  • Ability to travel as necessary for training and field service calls
  • Fluency in French language is an asset
  • CET technical certificate is an asset
  • Ability to perform physical work/lifting

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Chemical Research & Development Engineer

Job Summary

We are looking for a Chemical Research & Development Engineer to join our growing and well established company, on a 12 month contract.

The R&D engineer will be responsible to contribute, in a multifaceted manner, with different efforts of the team in accordance to the different stages of the projects associated with cleaning and rinsing assessment of sterilizers. The tasks consist of assisting others performing experiments and evaluating the physicochemical behavior of existing cleaners.

Core Competencies:

  • Communication
  • Teamwork
  • Interpersonal skills
  • Evaluative skills
  • Accountability and dependability
  • Problem Solving
  • Decision making skills and judgment

Responsibilities:

Reporting to the Senior Chemical Engineer, the Chemical Research & Development Engineer will perform one or more of the following:

  • Contribute to performing chemical R&D experiments
  • Evaluate the compatibility of cleaners with different materials
  • Evaluate the cleaning performance of cleaners
  • Interpret regulatory requirements associated to sterilizers, washing disinfectors, cleaners and rinsing agents.
  • Implement the regulatory requirements for sterilizers, cleaners and rinsing agents.
  • Gather the documentation required during the implementation
  • Produce technical documents from the evaluations
  • Maintain chemical inventory of chemicals and laboratory supplies ensuring continuous supply of both
  • Contribute in a multi-faceted group in the assessment of cleaners
  • Comply with safety and environmental practices

Required Qualifications:

  • Graduated bachelors in chemical engineering with hands-on experience in formulation
  • Knowledge of safety and regulatory requirements
  • Excellent interpersonal and communication skills
  • Proactive and highly motivated to contribute in a functioning team

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Customer Service Coordinator

Job Summary

The successful candidate will work with the Customer Service team as a liaison within the network of sales associates and Canadian distributors of our products. This will include reviewing, accepting and entering sales orders and resolving discrepancies with pricing, part descriptions, delivery dates etc. The successful candidate will be responsible for answering the Customer Service and Tech Service phone lines, responding to inquiries, providing information on our products and trouble-shooting problems. The position encompasses processing customer requests for product returns and price adjustments, issuing credits, processing and tracking promotional claims and other administrative tasks. There will also be reception relief during breaks and vacation time.

Job Duties & Responsibilities:

  • Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates;
  • Liaise with Finance, Production, Warehouse, Materials and other departments to ensure timely and correct processing of all customer orders;
  • Answer the Customer and Technical Service phone lines and pick up messages from the customer service mail box;
  • Respond to customer inquiries on product availability, order and repair status, product and pricing information and provide quotations upon request;
  • Verify customers’ eligibility for promotions, order promotional items and document their shipment in the ERP system;
  • Review and accept/refuse customer requests for product returns and credits, obtain authorization from Management, if required, and issue RGAs (Return of Goods Authorizations) in the ERP system;
  • Issue credits to correct order entry and shipping mistakes, short-shipments and adjust pricing for promotions;
  • Resolve and/or forward customer complaints to the Complaint and Customer Service Managers;
  • Assist dealer technicians with part numbers and simple service solutions;
  • Obtain the necessary information for and initiate the setup of new customer accounts
  • Support the Sales teams with inquires and requests they have raised, including sales history, orders and RGAs;
  • Maintain customer contact information as well as customer order and shipping requirements in the ERP system

Requirements:

  • University or college certificate, preferably in Business Administration, or equivalent experience;
  • Customer experience focused and highly responsive to requests and issues;
  • Strong oral and written communication skills;
  • Strong administrative skills and/or experience in an administrative role such as Executive Assistant;
  • Proficient with Microsoft Word and Excel;
  • Basic technical understanding;
  • Efficient and effective in ensuring timely and accurate fulfillment of customer orders and customer requests while protecting company’s interests;
  • Excellent prioritizing, planning and organizational skills;
  • Strong problem solving/decision making ability;
  • Enthusiastic team player;
  • Strong work ethic

Additional Assets:

  • Working knowledge of AS400 or similar
  • Experience in technical products/manufacturing environment
  • Customer service experience within a sales/distribution environment
  • Fluency in French

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Mechanical Engineer

Job Summary

This position is responsible for Reliability improvement of SciCan manufactured product. The Mechanical Engineer will be responsible for assessing of ongoing life testing, analysis of field data, failure root cause determination as well as development and implementation of corrective actions..

The successful candidate will develop reliability prediction model which will be used to monitor the effectiveness of implemented corrective actions and to predict the reliability of product’s design.

Core Competencies:

  • Communication
  • Teamwork
  • Interpersonal skills
  • Evaluative skills
  • Accountability and dependability
  • Problem Solving
  • Decision making skills and judgment

Responsibilities:

  • Develop engineering solutions to repetitive failures and other problems that adversely affect SciCan products’ Customers Users and Patients.
  • Monitor and maintain ongoing life testing activity for current products.
  • Collect and analyze data, produce & manage reports on the reliability level of manufactured product. Based on these reports, coordinate with related parties to determine necessary actions for improvement.
  • Develop reliability assurance plans for product in development.
  • Monitor procedures, corrective actions, and verification procedures for changes associated with reliability improvement.
  • DFMEA review and improvement
  • PFMEA Review and improvement
  • Prepare reliability documentation and reports by collecting, analyzing and summarizing information and trends.
  • Maintain records of all tests carried out.
  • Prepare charts and statistics to analyse results.
  • Write and present reports to show findings.
  • Evaluate problems and make recommendations for corrective action.
  • Coordinate with vendor and pertinent parties to resolve reliability issues.
  • Initiate and execute Corrective and Preventive Actions.
  • Participate in product design reviews.

Required Qualifications:

  • 2-5 years’ experience in system and reliability engineering in a manufacturing environment preferably with Medical products.
  • Degree in Mechanical engineering.
  • Strong communication skills both verbal and written.
  • Ability to work in team as well as independently with minimal supervision.
  • Strong analytical and problem solving skills are essential.
  • Previous exposure to ISO 13485 is an asset

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Order Picker/Shipper/Receiver

Job Summary

The Warehouse Order Picker/Shipper/Receiver will be responsible for ensuring accurate and seamless outgoing shipments and reception/processing of incoming shipments. The incumbent must load and unload shipments regularly, with the capability of repetitive heavy lifting.

The Warehouse Shipper/Receiver must understand the impact of this position to other business functions that depend on the accuracy and efficiency of incoming and outgoing items. This position requires the successful candidate to work with the warehouse team to receive, store, retrieve and distribute finished products and parts, including receiving, logging and labeling incoming shipments, matching shipments against purchase orders and pick lists, picking and packing shipments, picking parts for requisitions from manufacturing and product service, and tracing the status of shipments. Inventory management and vendor relations with shipping companies are essential functions for this position.

Core Competencies:

  • Verbal and written communication
  • Teamwork
  • Ability to work independently
  • Time management
  • Organizational skills
  • Accuracy and efficiency
  • Interpersonal skills
  • Accountability and dependability
  • Problem Solving
  • Attention to detail
  • Positive attitude
  • Strong work ethic

Responsibilities:

  • Match product with shipping or purchase orders
  • Maintain a safe work environment at all times
  • May lift cases of product and/or stock merchandise according to documented procedures
  • Organized and attentive to details related to following work instructions and completing paperwork,
  • Process all required paperwork and maintain adequate records for reporting and tracking.
  • Track shipments and verify receipts of shipments as required.
  • Manage inventory of shipping materials and supplies.
  • Perform quality audits of the condition of goods for both incoming and outgoing items prior to signing off.
  • Follow current standards and procedures.
  • Ensure that shipments contain proper documentation and if multiple items per shipment, ensure item lists are complete.
  • Maintain organized work area according to policies, procedures and safety regulations.
  • Organized and attentive to details related to following work instructions and completing paperwork,
  • Perform other duties as assigned.

Required Qualifications:

  • High school diploma.
  • Working experience in a Shipping and Receiving role preferred.
  • Must be able to lift up to 50 lbs
  • Ability to perform repetitive heavy lifting
  • Able to work in varying season temperature conditions
  • Strong customer service, communication and interpersonal skills
  • Experienced in the operation of forklifts
  • Possess a valid class G driver’s license, DZ or AZ license an asset.
  • Basic mathematical skills.
  • Knowledge of filling out waybills and bills of landing and international shipments.
  • Working knowledge of safe lifting methods.
  • Computer literacy, including working skills of Excel and e-mail.
  • Experience accessing and utilizing information from a computerized inventory control database

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

QA Engineer

Job Summary

This position is responsible for maintaining and improving the current quality system and to make adjustments as necessary with changing customer and regulatory requirements.

Core Competencies:

  • Communication
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgment
  • Planning and Organizing
  • Problem Solving, Mathematical Reasoning
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Providing Consultation
  • Enforcing Laws, Rules and Regulations
  • Continual Learning

Job Duties & Responsibilities:

  • Review and revise quality documents; procedures, work instruction and forms
  • Participate in product design review meetings
  • Participate in Engineering Change review meetings
  • Perform process validation on new and current manufacturing processes
  • Monitor current suppliers’ performance and coordinate with the supplier for necessary improvement
  • Investigate root cause of nonconforming materials/products and determine disposition
  • Issue process control documents; Temporary Deviation Notices, Product Hold/Releases, etc and monitor their status
  • Generate production quality reports, investigate root cause for the failure and determine necessary corrective actions
  • Maintain the Corrective Action/Preventive Action Program; including issuance and closure of CAPAs, generate report on the status of CAPA
  • Maintain the Calibration / Maintenance Program for tools and measuring equipment
  • Perform in-house calibration / maintenance for tools and measuring equipment
  • Perform Quality System internal audits
  • Coordinate local certification of non-certified distribution products
  • To provide backup services for other QA Staff (per training)
  • Supervise the inspectors and work as QAM delegate.
  • Investigate complaints, and draft complaint closure.

Requirements:

  • Degree in Quality Engineering or Engineering Degree plus Quality Certificate.
  • Minimum of 5 years related experience in a Medical Device manufacturing environment preferably with technology related products.
  • Extensive familiarity with ISO 13485, preferably the 2016 version; MDSAP experience and application is an asset; EU MDR/MDD experience is an asset
  • Experience with Class II medical device regulations; Class III experience is considered an asset.
  • Internal auditing and risk management experience is an asset.
  • Vendor Management experience is an assent.
  • Complaint handling in the scope of the MD QMS - is an asset.
  • Strong communication skills both verbal and written.
  • Ability to work in groups as well as independently with minimal supervision.
  • Strong analytical and problem solving skills are essential.
  • Computer skills MS Office, Visio, PLM & ERP
  • Proven ability to deliver presentations and training, effectively and efficiently with clear communication skills and delivery

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Quality Administrator (Medical device complaints)

Job Summary

SciCan is currently looking for a Quality administrator to join us on a part time permanent basis. This function assures compliance to the overall quality and regulatory requirements pertaining to the complaint handling process for all products and services offered to SciCan customers.

Core Competencies:

  • Communication
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/Flexibility
  • Creative and Innovative Thinking
  • Decision Making and Judgment
  • Planning and Organizing
  • Problem Solving, Mathematical Reasoning
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Providing Consultation
  • Enforcing Laws, Rules and Regulations
  • Continual Learning

Job Duties & Responsibilities:

Complaint Handling

  • Maintain complete and accurate records of all complaint reports in order to ensure compliance to national and international regulatory requirements and quality system expectations
  • Maintain practices that all for effective receipt, documentation, and dispersal of all customer complaint reports to the appropriate persons for investigation and corrective action.
  • Monitor, maintain, update and arrange the closure of existing complaint files as investigative and corrective action reports are received
  • Provide verbal or written feedback to the customer and other involved parties (i.e. sales reps) regarding investigative action and results
  • Provide monthly complaint trending and status reports to designated departments including QA, Marketing, Sales, R&D, Regulatory Affairs and Management when required.
  • Monitor and immediately forward to the Director, Regulatory Affairs all incoming complaints which may be of an “adverse incident” nature.

Requirements:

  • A Canadian college diploma or a degree recognized as equivalent by a Canadian university or a
  • Minimum of 3 years related experience in a manufacturing environment preferably with technology related products.
  • Previous experience with ISO 13485.
  • Technical background will be an asset.
  • Strong communication skills both verbal and written.
  • Ability to work in groups as well as independently with minimal supervision.
  • Strong analytical and problem solving skills are essential.
  • Advanced computer skills: MS Office, & ERP system experience.

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.