Careers

Combining the spirit of achievement with human and social values has always been a priority at SciCan. Add to this our proven track record of innovation, high quality and dependability, and you’ll find a powerful combination that has ensured our growth as a company. We maintain our position as a leader in the health care industry by using a management structure that balances trusting relationships with a creative, dynamic environment.

Being a member of the SciCan family means taking an interest in exploring new paths and using your leadership and strategic planning skills. If you thrive in an exciting, active environment and value quality of life as much as quality of work, we’d like to hear from you. Feel free to send us your resume to hr@scican.com if you’re interested in pursuing an opportunity with SciCan in the future.

Available Positions:

Bench/Field Technician

Job Summary

This position is responsible for providing technical support to SciCan Medical and Dental customers.

General responsibilities include (but are not limited to); repair customer units, provide phone/email support, support installations, perform preventative maintenance, provide repair estimates, participate in technical discussions, and deliver training as required.

Core Competencies

  • Customer focused: dedicated to meeting customer expectations and requirements
  • Ability to troubleshoot: analyze and apply logic to solve difficult problems with effective solutions
  • Communication: able to clearly articulate technical information to internal and external customers
  • Teamwork: able to work effectively in a team environment
  • Technical learning: able to learn new skills and knowledge quickly
  • Focused on development and continuous learning
  • Accountability and dependability
  • Decision making and judgment
  • Ability to plan and organize daily schedule and workload appropriately

Job Duties & Responsibilities:

  • Install, troubleshoot, repair and maintain SciCan equipment
  • Provide phone support to customers and maintain customer satisfaction
  • Build strong relationships with customers, provide world class support
  • Provide feedback to R&D, sales team, other departments as required
  • Demonstrate a sense of urgency in the resolution of customer issues
  • Document service actions by completing reports, logs, and forms
  • Learn new products and cross train effectively within the department
  • Deliver training to dealer technicians and others as required
  • Comply with SciCan’s safety policies and hospitals’ safety policies
  • Thoroughly study all product materials, including Operator’s and Service Manuals, bulletins, department SOP’s, etc. and adhere to them when performing service on SciCan’s products
  • Report technical issues and provide input into their resolution
  • Attend technical and other training sessions at SciCan and at Suppliers’ premises
  • Comply with SciCan’s policies and procedures

Requirements

  • Electronics Engineering Technician Diploma/Computer Discipline; or equivalent work experience
  • Minimum 3 years of related work experience in a technology repair setting
  • Ability to read schematics and technical drawings
  • Experience in the use of all associated test equipment, including multimeters
  • Soldering skills
  • Strong oral and written communication skills
  • Ability to work well in a team setting and to build both internal and external relationships
  • A high level of attention to detail and a commitment to accuracy
  • Strong knowledge of computers and related software, including Microsoft Office
  • Valid driver’s license
  • Ability to travel as necessary for training and field service calls
  • Fluency in French language is an asset
  • CET technical certificate is an asset
  • Ability to perform physical work/lifting

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Chemical R&D Technician

Job Summary

In this position, the person is responsible for conditioning and handling cleaning solutions to be used in association with washers in research and development activities. This person also ensures that experiments are conducted in a consistent manner in accordance to protocols and procedures. Waste management and disposal are routine tasks that the technician/technologist performs to ensure GLP (Good Laboratory Practice).

Core Competencies:

  • Strong communication skills
  • Able to work with minimum supervision
  • Creative, innovative and curious about the experiments
  • Organized
  • Motivated
  • Results Focus
  • Team Work Attitude
  • Adaptability/Flexibility
  • Attention to detail and accuracy

Job Duties & Responsibilities:

  • Prepare cleaning solutions to be used in cleaner-sterilizers
  • Test the performance of different cleaners
  • Execute experiments efficiently with provided instructions
  • Efficiently communicate experimental results
  • Document and save all the experimental results
  • Follow up with previous experimental results
  • Routine upkeep of the laboratory
  • Record and document experimental data
  • Maintain GLP
  • Adhere to health and safety procedures

Requirements

  • Chemical laboratory technician (2 years training)
  • Chemical laboratory technologist (3 years training)
  • 1-2 years of experience handling solutions is desirable
  • Proficient with Microsoft Office, especially Excel
  • Good laboratory hands skills

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Customer Service Coordinator, Canada & Latin America

Job Summary

This position acts as liaison between the various SciCan departments and SciCan’s Canadian and Latin American customers and Sales teams. This includes processing and monitoring their orders, responding to their inquiries, processing warranty claims and credit requests and addressing and resolving their concerns.

The Customer Service Coordinator Canada & Latin America also coordinates and documents the establishment of new customer accounts, performs restricted party screening and drafts and logs distributor agreements.

Furthermore, the position is responsible for supporting dealer technicians and end users with questions about SciCan’s products and for Reception relief during breaks and absences of the Receptionist.

Job Duties & Responsibilities:

  • Answer the Customer Service and Technical Service phone lines and pick up messages from the Customer Service mailbox
  • Respond to customer inquiries on product availability, order and repair status, product and pricing information etc.
  • Assist dealer technicians with part numbers and simple service solutions
  • Assist end users with questions and concerns related to the installation, use and maintenance of SciCan’s products
  • Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates
  • Provide quotations and proforma invoices
  • Support the Canadian Sales and Latin American sales teams team with inquires and requests
  • Liaise with Finance, Production, Warehouse, Materials, Export and other departments to ensure timely and correct processing of all customer orders, including Letter of Credit and “Cash against Documents” orders and follow up on delays from both customers and SciCan departments
  • Enter customer requests for product returns and repairs in the ERP system
  • Resolve and log customer complaints
  • Obtain the necessary information for the setup of new customer accounts and perform and document restricted party screening
  • Document the establishment, development and termination of the international distributorships in the Distributor Development Log
  • Draft international distributor agreements and follow up on the timely approval and signatures
  • Prepare and arrange legalization of certificates and other documents requested by customers
  • Refer sales leads to distributors and/or Sales Manager and inform potential end users about distributors in their territory
  • Maintain customer contact information and order processing and shipping instructions in the ERP system and save important customer information, such as company profiles, distributor agreements, important correspondence in the appropriate locations
  • Distribute dealer bulletins and other company communications and document accordingly
  • Provide Reception relief

Requirements

  • University or college certificate, preferably in Business Administration, or equivalent experience
  • Customer experience focused and highly responsive to requests and issues
  • Strong oral and written communication skills and diplomacy
  • Strong administrative skills
  • Proficient with Microsoft Word and Excel
  • Basic technical understanding and interest in learning about all aspects of SciCan’s products
  • Efficient and effective in ensuring timely and accurate fulfillment of customer orders and customer requests while protecting company’s interests
  • Excellent prioritizing, planning and organizational skills
  • Strong problem solving/decision making ability
  • Enthusiastic team player
  • Strong work ethic
  • Fluency in Spanish and/or French

Additional Assets:

  • Working knowledge of AS400 or similar
  • Experience in technical products/manufacturing environment
  • Customer service experience within a sales/distribution environment
  • Experience as Administrative Assistant, Dispatcher or Coordinator

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Junior Product Manager

Job Summary

The Junior Product Manager supports the Product Managers to ensure that SciCan products stay competitive in the market and that SciCan maintains its position as an industry leader. This position will support the full lifecycle of SciCan’s products. The ideal candidate possesses strong project management skills and business acumen. The Junior Product Manager has excellent communication skills and is motivated to understand the needs of internal and external customers. The Junior Product Manager is SciCan’s voice of the customer for new product development.

Core Competencies:

  • Communication Skills
  • Organizational Skills
  • Data Analysis
  • Team Work
  • Multi task
  • Detail Oriented
  • Customer Focus
  • Result Focus
  • Problem Solving
  • Accountability and Dependability
  • Adaptability / Flexibility
  • Creative and Innovative Thinking

Job Duties & Responsibilities:

To support the Product Managers

  • Manage the full lifecycle (concept to end-of-life) of new and existing products.
  • Prepare product launch plans and coordinate product development with associated departments.
  • Analyze features, pricing, profitability, key performance indicators and competitiveness in the market place.
  • Research and track competitive products and market trends.
  • Monitor and analyze target market environment through direct market research.
  • Prepare annual standard product price list.
  • Provide the sales team with the necessary technical expertise to enable them to sell products.
  • Obtain and disseminate competitive information and product updates.
  • Assist in managing the response to ‘exceptional’ (technical) customer questions.
  • Develop marketing materials for existing products.
  • Develop monthly sales analysis by product group /geography and post product group related updates in the Sales Dashboard.
  • Develop engineering change requests.
  • Document meeting minutes.
  • Review Risk analysis and Post market evaluations.
  • Support or lead additional special projects as required by Senior Management.

Educational and Experience Requirements:

  • Bachelor’s degree in Engineering or equivalent field of study.
  • 2+ years in product management or product marketing role.
  • Strong knowledge of Excel, PowerPoint for data analysis and presentation development
  • Experience in the medical device or pharmaceutical market.
  • Outstanding organizational and time management skills.
  • Strong communication skills (English).
  • Working knowledge of AS400 or similar.
  • Experience in technical products/manufacturing environment.
  • Customer service experience within an international sales/distribution environment.

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Product Manager

Job Summary

Reporting to the Senior Business Unit Manager, in this role the incumbent will work both internally with several cross functional teams and externally with various levels of industry experts and stakeholders, including corporate partners, dealers and end-users. The individual will be an expert in the industry with deep understanding of market trends and product knowledge and will be involved in developing strategy and implementing it to create a product portfolio that meets the needs of the customer. The ideal candidate will be responsible for delivering and maintaining a portfolio of products that are commercially successful, competitive and profitable while continuously improving the position of the company in the market.

The ideal candidate possesses strong project management and communication skills, with the ability to act as the conduit of information between internal and external stakeholders and will participate in defining the product vision collaboratively with Sales, Marketing, and R&D, with inputs from external stakeholders. The Product Manager is successful by influencing and working closely with Engineering, Manufacturing, Purchasing, Finance, Regulatory and Quality to ensure successful execution of the product portfolio strategy.

Core Competencies:

  • Communication;
  • Team Work;
  • Time Management and Multitasking skills;
  • Adaptability/Flexibility;
  • Creative and Innovative Thinking;
  • Planning and Organizing;
  • Problem Solving;
  • Result Focus;
  • Accountability and Dependability;
  • Commitment;
  • Ethics and Integrity;
  • Development and Continual Learning;
  • Customer Focus;
  • Decision Making and Judgment;
  • Leadership;
  • Coaching and Mentoring

Job Duties & Responsibilities:

  • Creating and managing business and marketing plans for growing the product portfolio;
  • Regularly interfacing with the worldwide sales and service teams to support existing products and preparing for new product launches;
  • Leading new product development initiatives by interacting with end-users, sales, R&D and other stakeholders to present the business cases to senior management and to provide design input for the R&D team;
  • Monitoring and managing portfolio performance, profitability, quality, marketing campaign effectiveness and developing corrective actions if necessary to ensure continued product success and realizing product category growth;
  • Developing marketing materials and sales tools to support sales teams;
  • Some international travel required to support international sales efforts and visit/participate at trade shows

Educational and Experience Requirements

  • University degree in science (biology or biomedical an asset), marketing, or business.
  • 3- 5 years experience in product management of technical products;
  • Good understand of technical products is required
  • MBA an asset;
  • Entrepreneurial thinking and attitude
  • Strong analytical and problem solving skills
  • Proficient in the use of Microsoft Office: Word, Excel, Power Point;
  • Excellent oral and written communication skills;
  • Strong presentation skills to both large and small groups;
  • Proficiency in a second language an asset, particularly in German;
  • Strong attention to detail and good organizational skills to work efficiently on projects;
  • Thrive working independently but also able to work collaboratively in a team;
  • Able to work in a fast-paced, multi-project, multi-product environment and effectively manage competing interests, deadlines and projects;
  • Experience in the medical or dental industry and working with medical standards an asset;
  • Knowledge of the infection control and instrument reprocessing market, in particular in Canada, USA, or Europe would be an asset

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Production Artist

Job Summary

The Production Artist assists in production of graphic collateral, manuals, packaging, labels and display/print advertising projects. Additional responsibility includes preflight formatting of collateral, collecting, processing, checking and uploading files upon request from Marketing and Sales teams.

This role is to support the Marketing Communications department and to develop global marketing content, while working closely with global stakeholders from other departments and offices.

Core Competencies:

  • Communication
  • Planning and Organizing
  • Teamwork
  • Customer Focus
  • Problem Solving
  • Accountability and Dependability

Major Duties & Responsibilities:

  • Designs and prepares graphics for use online and print production
  • Manages graphics and production requests, and coordinates workflow schedules
  • Maintain graphic standards and branding throughout all content
  • Works closely with marketing and design teams to understand, clarify and shape project requirements, and translate them into technical requirements
  • Conceptualizes, develops and implements intuitive, engaging and brand-consistent designs and layouts
  • Collaborates on content with other designers, writers, and marketing staff
  • Stay up-to-date on emerging technologies in design for communication art

Educational and Experience Requirements:

  • Degree in Graphic Design, or equivalent work experience within a Marketing environment
  • Portfolio of print and digital collateral
  • Strong understanding of the principals of design
  • Expertise with Photoshop CC, Illustrator CC, InDesign CC, Adobe Premiere Pro CC, Adobe After Effects CC
  • Working knowledge of Microsoft Word, PowerPoint, and Excel
  • Excellent interpersonal skills
  • High level of enthusiasm and patience
  • Excellent problem-solving skills
  • Willing to participate in ongoing learning
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and to time constraints
  • Ability to work independently and in a team environment

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Software Engineer/Embedded Developer

Job Summary

The successful candidate will work within a team of engineers and developers to design and maintain new and existing embedded software. The incumbent must be a team player in a dynamic and fast paced environment

Key Competencies:

  • Energetic
  • Self-motivated
  • Enthusiastic
  • Team player
  • Excellent oral and written communication
  • Multi-tasker
  • Problem-solving
  • Collaboration

Job Duties & Responsibilities:

  • Design and/or maintain new or existing embedded software, web-based interfaces, and testing equipment
  • Develop and/or maintain software documentation
  • Assist with product verification and validation, troubleshooting and testing
  • Participate in design reviews

Requirements

  • B.S Electrical Engineering or Computer Engineering degree
  • 3-5 years relevant experience
  • Skilled in C and assembly languages
  • Skilled in using a variety of development and debugging tools (IAR, Keil, Eclipse)
  • Knowledgeable of 8/16/32 bit microcontrollers and communication interfaces (SPI, I2C, RS232, SPI, USB, Ethernet)
  • Familiar with wireless technologies (WIFI, Bluetooth, NFC)
  • Familiar with ADC, DAC and sensors (temperature, accelerometer)
  • Familiar with Real Time Operating Systems (RTOS) for embedded processors
  • Experienced with embedded Linux
  • Have experience in writing software documentation
  • Capable of reading electronic schematic and PCB

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Technical Service Manager

Job Summary

This position is responsible for overseeing all functions within the SciCan Technical Service Department. The Manager will be responsible for creating and managing an efficient and productive working environment. In addition, the manager will be responsible for achieving measurable corporate goals, customer satisfaction and other objectives as they arise.

The leader of this team will be a hands-on troubleshooting leader, who is involved in ensuring an efficient flow of the department in terms of repair process, timeliness and satisfaction of our dealer and end-user customers. The incumbent will work closely with and collaborate with other departments to ensure cross-functional objectives are achieved. The Manager will possess the ability and willingness to provide and encourage a high level of customer service within a team driven atmosphere.

Core Competencies:

  • Communication
  • Team Work
  • Quality Orientation
  • Time Management
  • Adaptability/ Flexibility
  • Creative, Critical and Innovative Thinking
  • Decision Making and Judgement
  • Planning and Organizing
  • Problem Solving, Mathematical Reasoning
  • Result Focus
  • Accountability and Dependability
  • Ethics and Integrity
  • Mediating and Negotiating
  • Providing Consultation
  • Leadership
  • Staff Management, Coaching and Mentoring
  • Development and Continual Learning

Major Duties & Responsibilities:

  • Manage the entire service department and ensure all of the functions of the department are managed (Employees, Department, Budget, Administration, Audits, Goals, Training initiatives and Quality)
  • Provide leadership, coaching, mentoring and facilitate career development for staff with proactive planning of resource utilization and capacity planning to deliver various type of services
  • Prepare and manage department budgets
  • Manage the creation, development, implementation and administration of training procedures, support policies, and accurate documentation for all support process and procedures
  • Create and maintain a knowledge base of known issues with resolutions
  • Engage with sales and customers to understand market expectations and expand professional services
  • Collaborate with multiple indirect reporting team-members and third-party relationships to ensure all services required are provided efficiently and on time
  • Manage escalated client support issues and collaborate with internal account teams
  • Drive exceptional customer experience, ensuring the highest SLO/SLA for all while engaging directly with customers and key accounts
  • Champion the execution and continuous development of G4 protocol with focus on customer/dealer satisfaction and experience
  • Provide and manage training for SciCan Service Technicians and Dealer Technicians
  • Maintain all training records for all SciCan Service employees as well as all Customer and dealers
  • Coordinate repairs and ensure that all repairs are completed according to Scican policy as well as manufacturers specification and or customers request /check list protocol management
  • Reconcile spare parts reports with Customer Service & Administration Manager
  • Promote and review the 5S program including outside audit compliance and maintain all safety requirements.
  • Monitor and document information required in maintaining ISO 13485 / MDSAP / MDR
  • Collaborate with R&D and Marketing to execute Technical Service Bulletins and product service manuals and digital updates via our Updates web page.
  • Participate/attend Product Platform meetings; communicate findings/actions to team members accordingly
  • Track, monitor and approve bi-weekly time sheets for payroll purposes and submissions to HR/Payroll department team
  • Oversight of refurbished equipment allocation and inventory levels

Knowledge & Experience:

  • Undergraduate degree in a technical and/or engineering discipline preferred
  • 8-10 years of progressive management experience preferably in medical related industry
  • Excellent communication skill in English (reading/writing/speaking)
  • Bilingual English/French is a strong asset
  • Strong presentation skills
  • Experience using Excel, PPT, Microsoft preferred, other software such as SAP is an asset

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.

Web Platform Developer

Job Summary

This position is responsible for the optimization, research, design and development of new and existent cloud web platform services.

Core Competencies:

  • Containers orchestration, networking and security
  • Data migration, transformation, and scripting
  • Implementing automated testing platforms and unit tests
  • Technical documentation maintenance skills
  • Strong oral and written communication skills
  • Creativity and innovative thinking
  • Results focus
  • Teamwork and collaboration
  • Adaptability/Flexibility
  • Decision making and judgment

Job Duties & Responsibilities:

  • Development of microservices, containers and data storage
  • User authentication and authorization between multiple systems, servers, and environment
  • Development of all server-side logic, definition, maintenance, and ensuring high performance and responsiveness
  • Creating and maintaining documentation of all related projects for websites, application and other
  • Proactive involvement in research and proposing use of new technologies, concepts, tools and processes
  • Implementing of security data protection
  • Integrating the front-end elements built by team members into the application.
  • Optimization of applications for maximum speed, reliability and scalability
  • Development and/or maintenance of software documentation
  • Following SciCan Software Development Process
  • Planning the assigned task in collaboration with team members and then executing it so as to deliver on our commitments
  • Writing software test protocols and validation plans, and conducting tests and report results
  • Participation in code reviews

Educational and Experience Requirements:

  • Software Engineering / Computer Science degree or equivalent program and studies with a Computer Science focus
  • Minimum 5 years of professional programming experience implementing complex web applications
  • Proficient in containerization small/large-scale (e.g Docker)
  • Experience with a cloud service, (e.g AWS EC2, VPC, S3, ELB, RDS, ECS, Route 53, CloudFront, CloudWatch, CloudTrail, a plus)
  • Experience automating with shell scripts, or other tools.
  • Experience with cloud services, networking, security, data, and storage
  • Proficient understanding of back-end programming Linux/PHP/MySQL/Symfony
  • Proficient understanding of OWASP security principles
  • Proficient understanding of user authentication and authorization between multiple systems, servers, and environment
  • Understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
  • Understanding differences between multiple delivery platforms
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Good understanding of SEO principles and ensuring that application will adhere to them
  • Knowledge of code versioning tools (e.g Git)

Submitting Applications

Interested candidates, please e-mail a copy of your resume to hr@scican.com. Candidates that meet the above requirements will be contacted for an interview. We would like to thank all candidates for their interest in SciCan. No phone calls please.

SciCan is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Human Resources team is responsible for working with applicants requesting accommodation at any stage of the hiring process.