Job Summary

The successful candidate will work with the Customer Service team as a liaison within the network of sales associates and Canadian distributors of our products. This will include reviewing, accepting and entering sales orders and resolving discrepancies with pricing, part descriptions, delivery dates etc. The successful candidate will be responsible for answering the Customer Service phone lines, responding to inquiries, providing information on our products, identifying part numbers and trouble-shooting problems. The position further encompasses processing customer complaints and other administrative tasks. Included in the position is also the function of working at the Reception Desk during vacation and break times of the Receptionist.

Job Duties & Responsibilities:

• Review, enter and confirm customer orders and resolve discrepancies with regards to part numbers, product descriptions, pricing and delivery dates.
• Liaise with Finance, Production, Warehouse, Materials and other departments to ensure timely and correct processing of all customer orders.
• Answer the Customer Service phone lines and pick up messages from the customer service mailbox.
• Respond to customer inquiries on product availability, order status, product and pricing information etc. and provide quotations upon request.
• Verify customers’ eligibility for promotions, order promotional items and document their shipment in the ERP system.
• Verify customers eligibility for special market pricing.
• Review and enter customer complaints.
• Assist customers with the identification of correct spare part numbers.
• Support the Sales teams with inquires and requests they have raised.
• Other administrative tasks as assigned
• Cover the Reception Desk during vacation and break times of the Receptionist

Educational and Experience Requirements:

• University or college certificate, preferably in Business Administration, or equivalent experience
• Outgoing, customer experience focused and highly responsive to requests and issues.
• Strong oral and written communication skills.
• Enthusiastic team player.
• Strong administrative skills and/or experience in an administrative role such as Executive Assistant, Coordinator or Dispatcher.
• Proficient with Microsoft Word and Excel.
• Basic technical understanding.
• Efficient and effective in ensuring timely and accurate fulfillment of customer orders and customer requests while protecting the company’s interests.
• Excellent prioritizing, planning and organizational skills.
• Strong problem solving/decision making ability.
• Strong work ethic

Additional Assets:

• Fluent oral and written French language skills
• Work experience with an ERP system, such as SAP
• Experience in technical products/manufacturing environment
• Customer service experience within a sales/distribution environment

Job Summary

This position is responsible to support production activities to ensure consistent high-quality output,productivity improvements and process robustness. This position will also work as a liaison between production and other SciCan departments from product development to the transfer of the product to manufacturing.

Job Duties & Responsibilities:

• Develop, evaluate, and improve manufacturing processes, utilizing knowledge of product design, materials and parts, fabrication processes, tooling and production equipment capabilities, assembly methods, and quality control standards
• Identify and troubleshoot process, material, or equipment problems to minimize down time.
• Where possible, apply 6 sigma techniques in the resolution of process, quality, and system deficiencies.
• Troubleshoot manufacturing issues and drive to closure with related parties. Recommend solutions to design team, if required.
• Assist production personal in failure analysis and troubleshooting of non-conforming manufactured product to determine the root cause.
• Design and develop tools, jigs, and fixtures to aid in assembly. Create CAD models and drawings for these tools.
• Maintain production tools and fixtures.
• Initiate and lead projects to improve production efficiency, ergonomics and safety of production personals.
• Prepare reports, charts, and other documentation required for engineering records and projects.
• Working with Design team at the early stages of new product development ensuring DFM and DFA principals are applied to product design.
• Develops testing and inspection criteria at various stages of assembly based on the statistical data of parts’ reliability and recommendation from the design team.
• Assist with training of manufacturing employees on new products, tooling, equipment, and process revisions.
• Identify critical control points and preventive measures.
• Create and maintain FMEA documents.
• Using lean concepts and tools, participate in continuous improvement projects to improve production plant and manufacturing processes.
• Make recommendations and initiate Plant Wide Quality/Process System Improvements including alternative materials, equipment, gauging, systems, error proofing, and methods.
• Update and document current plant layout. Modify layout as required to support new assembly requirements or new product launch.

Educational and Experience Requirements:

• Bachelor’s degree in mechanical, manufacturing or industrial engineering.
• 5 plus years of related experience in a manufacturing environment preferably with medical products.
• Working knowledge of manufacturing and quality improvement methods, including Lean Manufacturing concepts.
• Must be a self-starter, with the ability to work both alone/with minimal supervision and in team environment.
• Strong analytical and problem-solving skills, with a demonstrated ability to conduct root cause analysis and FMEA (Failure Mode Effect Analysis).
• Excellent computer and data analysis skills. Candidate must be proficient in Microsoft Office, CAD (Creo preferably), and CMMS systems.
• Strong communication skills both verbal and written.
• Certification in Lean Six Sigma (Green Belt, Black Belt) or equivalent will be an asset.
• Familiarity with ISO13485 and general product safety requirements such as CSA, UL, TUV will be an asset

Job Summary

This position will be responsible for executing a range of quality assurance activities, including but not limited to; managing the calibration and maintenance program for tools and measuring equipment; coordinating and conducting final inspection procedures for finished products; monitoring and resolving open Temporary Deviation Notices (TDNs); and organizing training initiatives for newly onboarded personnel. This role plays a critical part in ensuring compliance with quality standards and supporting continuous improvement across the organization.

Core Competencies:

• Communication
• Problem Solving, Mathematical Reasoning
• Teamwork
• Result Focus
• Quality Oriented
• Accountability and Dependability
• Time Management
• Ethics and Integrity
• Adaptability/Flexibility
• Providing Consultation
• Creative and Innovative Thinking
• Enforcing Regulations
• Decision Making and Judgement
• Continual Learning
• Planning and Organizing

Job Duties & Responsibilities:

• Review, update, and maintain quality documentation including procedures, manufacturing instructions, and forms.
• Oversee the Calibration and Maintenance Program for all tools and measuring equipment.
• Notify relevant departments of upcoming calibration deadlines.
• Coordinate the shipment and receipt of equipment with external test and calibration facilities.
• Organize and perform final inspection activities for finished products in collaboration with QA personnel, in accordance with the production schedule.
• Assist in validating production processes to ensure compliance and efficiency.
• Facilitate supplier onboarding and manage periodic evaluations and re-evaluations.
• Collaborate with cross-functional teams to address product quality concerns and support related initiatives.
• Prepare and analyze production quality reports; investigate root causes of failures and recommend corrective actions.
• Develop and manage training programs for the Quality Assurance department.
• Conduct in-process inspections of finished products as scheduled.
• Monitor and resolve open Temporary Deviation Notices (TDNs).
• Develop and maintain various Quality departmental KPIs
• Investigate customer complaints and coordinate root cause analysis.
• Perform internal audits of the Quality Management System and supplier audits as required.
• Provide support and backup coverage for QA team members.
• Support various Quality projects as required
• Execute additional tasks as assigned by the Quality Assurance Manager to uphold the Quality Management System and departmental objectives.

Educational and Experience Requirements:

• Degree in Quality Engineering or Engineering Degree plus Quality Certificate
• Minimum of 2 years related experience in a Medical Device manufacturing environment preferably with technology related products
• Extensive familiarity with ISO 13485, preferably the 2016 version; MDSAP experience and application an asset; MDR experience is an asset
• Internal auditing and risk management experience an asset
• Strong communication skills both verbal and written
• Ability to work in groups as well as independently with minimal supervision
• Strong analytical and problem-solving skills are essential
• Computer skills: MS Office, ERP (SAP preferred)
• Proven ability to deliver presentations and training, effectively and efficiently with clear communication skills and delivery